GDPR Compliance

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection legislation. This page explains how we comply with these regulations and your rights under them.

Data Controller

For the purposes of data protection legislation, the data controller is:

cragwave
47 Wilmslow Road
Manchester, M14 5TB
United Kingdom
Email: [email protected]

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you submit a service request form, you provide explicit consent for us to process your information
• Legitimate interests: We process certain data to operate our website and respond to enquiries
• Legal obligation: We may process data to comply with legal requirements

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You may request that we limit the processing of your personal data in specific situations, such as while we verify its accuracy.

Right to Data Portability

You have the right to receive your personal data in a portable format and to transfer it to another data controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling processes that significantly affect you.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. Include details of your request and any relevant identification to help us locate your information.

We will respond to your request within one month. In some cases, this period may be extended by an additional two months where requests are complex or numerous.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Service request information is typically retained for up to three years for business record purposes.

International Data Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer data outside the UK or European Economic Area.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.